Faulty goods which are returned to the office together with proof of purchase within 2 months of the purchase, will be replaced or refunded.
Events tickets are non- refundable but may be transferred to another person provided that the National Office is notified of the change. Tickets for Carol Services and the AGM may only be transferred to another member.
In the unlikely event that an event is cancelled or postponed by TGHQ a full refund will be made as soon as practicable. If an event is cancelled by a venue a refund will be offered only to the extent that TG is able to recover costs.
Tickets will be separately dispatched not less than 2 weeks before the event. Other orders will be despatched as soon as all items are available. Where there is delay, the buyer will be notified.
Orders will be grouped together whenever possible to ensure one delivery. In the case of split orders, the customer will be notified of the delay.